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Have a question about our products, orders, or partnership? Connect with our team instantly.

Email Address

support@gullplaza.pk

Our Location

Karachi, Pakistan

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    Frequently Asked Questions

    How do I place an order on GullPlaza.pk?

    Placing an order is quick and easy! Simply browse our website, select your favorite products, and click "Add to Cart." Once you're done shopping, proceed to the Checkout page, fill in your shipping details, select your preferred payment method, and click "Place Order."

    What payment methods do you accept?

    We offer secure payment options for your convenience:

    • Cash on Delivery (COD): Available across Pakistan.

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    How long will it take to receive my order?

    Deliveries within Karachi usually take 1 to 2 working days. For all other cities across Pakistan (including Lahore, Islamabad, Faisalabad, etc.), standard delivery takes 3 to 5 working days.

    What are your shipping charges?

    We offer flat, affordable shipping rates across Pakistan based on standard package weights. You may also qualify for Free Shipping if your total order value exceeds a specific promotional threshold, which will automatically apply on the checkout page.

    Can I open and check the parcel before making the payment for COD?

    According to courier company regulations, customers must pay the rider before accepting and opening the parcel. However, if there is any issue, damage, or mismatch with your item, you are fully covered by our hassle-free Return & Exchange Policy.

    What is your Return and Exchange policy?

    If you are not satisfied with your purchase or have size issues, you can return or exchange the product within 7 days of delivery. The item must be unused, unwashed, and in its original packaging with all tags intact. Please contact our support team on WhatsApp to initiate the process.

    How can I track my order?

    Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

    Are the products on GullPlaza authentic and genuine?

    Yes, absolutely! We take quality assurance very seriously. All items listed on GullPlaza.pk are 100% authentic, brand new, and source-verified to ensure our customers receive premium quality every single time.